🌦️ WEATHER CANCELLATION POLICY!

💸 Refund Policy

A 100% refund is available if 5mm or more of rain is forecasted during your event hours — as reported by The Weather Network. To cancel, please email steve@castlekid.ca at least 72 hours in advance.

Note: If you paid by credit card, a 3% processing fee will be withheld from your refund to cover payment processing costs.

If we have not received notice of cancellation at least 72 hours prior to your event, we will continue with planning and logistics. No refund will be provided after that point, as staff, trucks, and equipment will already be scheduled.

🌦️ Weather & Safety Monitoring

Flexible, fair, and parent-friendly policies for peace of mind — built around safety and real-time Ontario weather.

☁️ Weather can change fast, especially in summer. That’s why we begin monitoring 72 hours before your event and update you if we see concerns on radar or The Weather Network.

🔄 Castle Kid’s No-Hassle Weather Promise:
If unsafe conditions prevent setup, we’ll try to reschedule. If not possible, we offer a full refund for 5mm+ of rain forecasted during your event window — as long as cancellation is requested at least 72 hours in advance.

🌍 Localized Weather Risks:
Our service area spans multiple cities and weather zones. It may rain in one location while another stays dry. We monitor radar and real-time data to ensure safety. If delivery must be cancelled due to severe weather, we’ll notify you. However, if you have not cancelled at least 72 hours prior, planning will proceed and no refund will be provided. Our team must still pay staff for scheduled shifts regardless of changing forecasts.

⚠️ Important: Once we begin planning your delivery — including scheduling staff, loading trucks, and preparing equipment — the full rental fee is due, even if the booking is canceled within 48 hours of the event.

No refunds or discounts will be issued at this point. However, at our sole discretion, Steve may offer a credit if circumstances allow. We always aim to be fair and manage each situation with care and understanding.

🚚 Delivery Policy

We plan to deliver unless safety conditions say otherwise. Light rain or fast-passing clouds don’t stop Castle Kid!

⚠️ Safety & Cancellation

For safety reasons, Castle Kid reserves the right to cancel your delivery if any of the following weather conditions are forecasted:

• 🌬️ Winds above 24–30 km/h
• 🌧️ Heavy or persistent rainfall
• ⚡ Thunderstorms or lightning

Your family's safety comes first — we will never take risks with weather, equipment, or guests.

🌬️ WIND POLICY

Wind safety is critical. Each inflatable has a clearly marked wind speed limit — typically 24–30 km/h. Always follow the posted label, and be prepared to shut down the inflatable if wind conditions change.

✅ If in doubt — deflate and wait it out. Your child’s safety always comes first.

🚫 DO NOT USE INFLATABLES IN WINDS OVER 24–30 KM/H

Each inflatable has its own wind speed rating — most range from 24–30 km/h. Always follow the safety label posted on your inflatable.

If wind becomes gusty or unpredictable, shut down the unit and deflate immediately. Safety comes first.

When operating an inflatable in your backyard, natural wind protection like your house, fence, shed, or even a neighbor's home may reduce the impact of gusts. Unlike open fields or parks, these barriers can help shield the inflatable.

⚠️ A mature and capable adult must always supervise the inflatable during use.