Privacy Policy

Castle Kid Jumping Castles Privacy Commitment

At Castle Kid Jumping Castles and Party Rentals, protecting your personal information is a top priority. Whether you shop with us online or in person, we want every customer experience to be safe, secure, and transparent. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your personal information across our website, mobile apps, call centre, and any other channel in which we interact with you.

What We Collect

The information we collect depends on your interaction with us and may include:

• Contact Information: Name, address, phone number, and email.
• Preferences: Product wish lists, language, and marketing consent.
• Transaction Details: Purchases, payment method, and receipts.
• Technical Data: IP address, browser type, referring URLs, and device data.
• Research Data: Aggregated or anonymized data for analytics and improvements.

You may choose not to provide certain personal information, but this may limit our ability to fulfill your order or respond to your inquiries.

Supplementing Information

We may validate or supplement the information you provide using third-party sources (e.g., address verification) to maintain accuracy and deliver better service.

How We Collect & Use Information

Here are examples of how we collect and use your data:

• Online Purchases: To process orders, payments, and send e-receipts.
• Follow-Ups & Surveys: To ensure satisfaction and gather feedback.
• Online Orders: To manage accounts, deliveries, and respond to questions.
• Newsletters: To send tailored updates and promotions (with easy opt-out options).

Our Website & Cookies

Our site can be browsed without submitting personal information, but we may collect technical data (e.g., IP address, session activity) to improve performance. We use cookies and tracer tags to:

• Recognize returning visitors and save preferences.
• Track engagement to personalize your browsing experience.
• Analyze traffic for optimization and security.

You can decline cookies in your browser, but doing so may affect site functionality.

Social Media

When engaging with our content on third-party social media platforms, you may grant us access to certain account information (e.g., name, email, profile photo) to enhance your experience and deliver requested content or promotions.

Links to Other Websites

Our website may include links to external resources for your convenience. Castle Kid is not responsible for the content or privacy practices of those websites. We recommend reviewing their privacy policies before sharing personal information.

How Else We Use Information

We may also use your information to:

• Fulfill orders and requests for products or services.
• Detect and prevent fraud or errors.
• Manage customer accounts and deliveries.
• Understand preferences and improve offerings.
• Communicate promotions, surveys, or updates.

Data Retention

We retain personal information only as long as necessary for business or legal purposes, after which it is securely destroyed or anonymized.

Information Sharing

Castle Kid Jumping Castles does not sell or rent customer information. Limited sharing occurs only:

• Within our company and trusted service providers acting on our behalf.
• As permitted or required by law (e.g., fraud prevention, court orders).
• With partners assisting in deliveries, payment processing, or customer support.

Some third-party partners may process data outside of Canada (e.g., the U.S.), and local laws may allow access by authorities.

Protecting Your Information

We maintain strict physical, administrative, and technical safeguards. Data is encrypted during transmission, stored on secure servers, and accessible only to trained personnel who understand confidentiality requirements.

Important Reminder: Emails sent over public internet are not encrypted. Please avoid sending sensitive data (like credit card numbers) by email.

Governing Law & Updates

This Privacy Policy complies with Canadian privacy law. We may update this Policy from time to time to reflect new services or legal requirements. The latest version will always display the “Last Updated” date below.

Last Updated: January 2026

🏰 Castle Kid Jumping Castle Rentals — Trusted. Safe. Transparent.